Due to health and safety regulations, medicines and healthcare products cannot be returned once delivered unless damaged, defective or incorrectly supplied.
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with supporting photographs.
Approved refunds will be processed within 5-7 business days to the original payment method.
Opened medicines, prescription medicines and used healthcare products are non-returnable.
For return or refund assistance, please contact PilBag customer support.
